On the Value of Tears During Tefila

The intensity of tefila on Rosh Hashana and Yom Kippur often moves one to tears as we pray for life, health, parnasa, shidduchim, etc. As we ask Hashem during the selichos for Kol Nidrei: "koli shema u'reay dema ayni" - "hear my voice and see the tears of my eyes."

The gemara in Brachos (32b) teaches that the destruction of the beis hamikdash sealed off all gateways of prayer to heaven except the Gate of Tears.

Yet sadly, but inevitably, people who cry during tefila sometimes find that their prayers are not answered. Hashem says, "No."

How can we reconcile the gemara in Brachos with the apparent reality?

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